Last updated: 10 February 2026
"Staff feel supported by visible managers and a positive culture with consistent staffing, but medicines management needs strengthening."
The process in place to support people to take prescribed medicines 'as and when required' (PRN) needed to be strengthened... One person had received a medication review and their medicines had changed. However, this had not been updated in the persons care plan.
Staff spoke highly of the culture within the service and the wider organisation. One staff member commented, 'This is the best organisation I have worked for. I wouldn't work anywhere else.' All staff without exception said they felt supported by the management team.
Rotas showed that staffing was consistent, and we did not see any days where there was a shortage of staff. Staff told us they felt staffing numbers were good. 'We always have the same number of staff so we can make sure people get their one-one care.'
An ongoing schedule of training was in place... Staff completed PROACT-SCIP training in relation to supporting people when they became distressed. Staff received support in the form of continual supervision and appraisal.
Staff spoke highly of the culture within the service... '[The registered manager] is a very good role model.' Relatives and staff commented that the registered manager and senior staff were visible and accessible.
During our inspection we saw people being supported to go out swimming, rock climbing and for a walk. Staff were constantly looking for new experiences and activities for people to participate in.
Medication records weren't always updated quickly when medicines changed, and rules for as-needed meds needed improvement.
One person had received a medication review and their medicines had changed. However, this had not been updated in the persons care plan or their hospital grab sheet... The process in place to support people to take prescribed medicines 'as and when required' (PRN) needed to be strengthened
Varied activities like swimming and rock climbing keep things interesting, but no dedicated activities coordinator or specialist programmes.
People were supported to go out swimming, rock climbing and for a walk. Staff were constantly looking for new experiences and activities for people to participate in.
AI Generated
Last inspected: August 2022
Management Quality
Well-led: Good
Direct feedback from current and former employees

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