Working at No 36

2022: Assured effective on all infection control including PPE/testing/cleanliness/visits/vaccinations; Per 2019: detailed risk assessments/behaviour plans reduced incidents, safe medicines with audits/reductions in sedatives, safeguarding training/action, incident learning shared.

2022: 'staff told us they felt a strong sense of community and support for one another, the people using the service and their families'; Per 2019: staff comments ''It is not like coming to work, this is my second home'' and ''like a family we all care for each other so much''.

Per 2019 comprehensive inspection: 'more than enough staff... only ever used permanent staff who knew people well... staff retention was very good and there were always a good number of staff on duty'; 2022: measures to mitigate COVID staff pressures.

Per 2019 comprehensive inspection: comprehensive induction, regular learning sets with videos/tests/discussions, supported vocational qualifications, themed supervisions on medicines/safeguarding; 2022: staff training and learning sessions on COVID/infection control.

Per 2019 comprehensive inspection: Registered manager oversaw homes with extensive team support, worked alongside staff, praised as 'excellent and very skilled manager... motivates and manages team very well' by professionals.

Per 2019 comprehensive inspection: bespoke literacy/numeracy sessions, garden veg patches/sensory area/gym/karaoke/Jacuzzi, go-karting/night clubs/helicopter rides/pet care/holidays/sports day, staff families involved; reduced agitation/medicines; 2022: new home activities like cleaning/cooking/literacy during lockdown.