Working at No. 18

In both properties there was a core team who valued the people they worked with. Feedback from staff was positive.

Rotas showed there were consistently enough staff available to meet people's needs at all times. When agency staff were used these were regular staff who had worked regularly with people over a long period of time.

Staff training was individualised to meet people's assessed needs. Staff told us they had the training they needed to carry out their roles effectively and with confidence.

Service managers organised regular face-to-face supervision meetings and staff told us these were supportive. Staff meetings were also an opportunity to raise any training needs.

People were supported to regularly go out including taking part in local community inclusive groups. Relatives comments included; “They are supported to do lots of activities and new things are being introduced”, “[Name] does all sorts of activities, there is plenty to keep them occupied.”