Last updated: 10 February 2026
"Staff feel supported by approachable managers and valued in a positive culture, but inconsistent staffing, basic training and unclean areas are concerns."
The provider had a proactive and positive culture of safety... but The provider did not always assess or manage the risk of infection... Dining room chair legs were dirty with a build-up of black grime.
Staff told us they felt valued by the management team. They said they were able to discuss any suggestions or concerns they had, and they were listened to... workload was manageable.
The provider made sure there were enough qualified, skilled and experienced staff... People told us, “There is always someone at hand.” And, “Most times they do [have enough staff] and they are not so bad at weekends.”
Staff told us they had regular supervision and appraisals. They said these were useful and enabled them to discuss training, their performance, and any concerns they had.
All the staff we spoke with felt supported by the management team and directors. They felt the community managers were visible... [Registered manager] has made changes for the better and they are approachable.
There were a range of activities available daily. These included visiting entertainers, games and quizzes... garden parties, holy communion, going for walks, lunch out, singalongs and visiting dementia cafes.
Staffing is adequate most days but they use agency workers and weekends can feel tighter.
“Most times they do [have enough staff] and they are not so bad at weekends.” The registered manager told us when using agency staff they sought to employ the same staff members.
Only standard training like safeguarding and supervisions mentioned, no specialist courses or funded qualifications.
Staff had received safeguarding training and knew how to identify and report abuse... Staff completed training in MCA and understood the concept of consent.
Some areas not clean enough with grime and chipped paint, raising germ risks while doing care tasks.
not all areas of Nightingales Nursing Home were clean. Dining room chair legs were dirty with a build-up of black grime. We saw chipped paintwork throughout the home.
AI Generated
Last inspected: October 2025
Management Quality
Well-led: Good
Direct feedback from current and former employees

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