Last updated: 10 February 2026
"Staff feel supported by the manager in a family-like culture with strong safety learning, but COVID staffing pressures and limited activities hold it back."
If anyone tested positive for COVID-19, the registered manager and staff analysed how this might have happened. This meant they could learn lessons and take further action, where necessary, to reduce risk. (2022 IPC inspection)
Per 2018 comprehensive inspection: 'We work well together, it is more like a family. [Registered manager] is very approachable and she supports you with both the job and family life.'
The provider told us they had measures in place to mitigate the risks associated with COVID-19 related staff pressures. (2022 IPC inspection)
Per 2018 comprehensive inspection: New members of staff had received an induction into the service when they were first employed and training relevant to their role had been provided. The staff team were supported through supervision and appraisal.
Per 2018 comprehensive inspection: Staff members felt supported by the registered manager and the nursing team and told us there was always someone available to talk with should they need guidance or support.
Per 2018 comprehensive inspection: An activities leader worked two afternoons a week. On the days of our visit we observed people enjoying nail manicures and a game of dominoes.
Staffing had COVID pressures that needed special measures to handle, so shifts might have felt stretched at times.
The provider told us they had measures in place to mitigate the risks associated with COVID-19 related staff pressures.
Just basic games and manicures from a part-time activities person two afternoons a week, so the job is mostly routine personal care.
An activities leader worked two afternoons a week. They supported people who were able to enjoy games and activities of their choice... we observed people enjoying nail manicures and a game of dominoes.
AI Generated
Last inspected: February 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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