Working at Nightingales Care Home

The provider had acted on the items we highlighted in our prior enforcement action. They had made significant improvements to ensure that people were protected against the risks from the equipment and premises.

Staff continued to work in a positive workplace culture. Care workers told us they respected the people who used the service, and enjoyed supporting them.

Staff had completed a comprehensive induction and were provided the opportunity for supervisions and appraisals. One-to-ones were held regularly, and appraisals took place annually.

The registered manager was approachable and operated in a transparent manner. They were clear about their responsibilities and accountability.