Last updated: 10 February 2026
"Staff feel valued and supported with good training, but no permanent manager after recent changes and inconsistent risk assessments hold it back."
Risk assessments relating to people’s health needs were inconsistent, some good whereas others needed further development; provider took immediate action; medicines managed safely with learning from errors.
Staff told us the new management team had improved the culture; 'I love working here, I love the residents, the staff'; staff felt valued and supported.
Our observations, documentation and staff feedback found there were enough staff on duty to support people safely; mixed feedback about the number of staff on duty.
Per 2022 comprehensive inspection: Staff got the right training to meet people's needs; regular supervision and spot-checks on skills; newer report notes staff training in safeguarding, infection prevention, and medicines with competency assessments.
An experienced manager and deputy from one of the provider’s other homes had been sourced to manage the home in the absence of a registered manager; recent management changes had impacted the service previously.
Per 2022 comprehensive inspection: Recently employed activities coordinator; activities included chatting whilst putting up Christmas tree, jigsaws, local school choir in garden.
No permanent registered manager in post, using interim from another home after recent changes that impacted the service.
An experienced manager and deputy from one of the provider’s other homes had been sourced to manage the home in the absence of a registered manager. The service had gone through recent management changes which had impacted the service previously.
Staff numbers adequate after recent increases and review, but some people and relatives say there could be more.
We received mixed feedback about the number of staff on duty; some told us they felt there were enough and others said there could be more. The provider had recently increased staffing numbers following feedback.
Some risk assessments and care plans inconsistent, needing immediate fixes for clear staff guidance.
We found risk assessments relating to people’s health needs were inconsistent some were of good standard whereas others needed further development. We fed this back to the provider who took immediate action.
AI Generated
Last inspected: January 2022
Management Quality
Well-led: Good
Direct feedback from current and former employees

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