Working at Nightingale Lodge

Incidents and accidents were recorded and analysed to identify any trends or patterns... Lessons learnt were shared with the staff team... There was an open culture in which staff felt they could raise any safety concerns, and this feedback was highly valued and led to learning and improvement.

One carer described the team as, 'The best group of people I have ever had the privilege to work with. The kindness and compassion they all have for their jobs and fellow employee...' They said, 'We are a family. We work as a tight knit home.'

Recruitment and retention levels were high at the service. The registered manager and provider worked hard to ensure staff were retained by ensuring they were well supported and felt valued. This meant people received support from a consistent and familiar team.

Staff told us the training they received was comprehensive and high quality. They said they were encouraged by the management team to further their knowledge through multiple opportunities including NVQ qualifications and additional training. Staff had been appointed as champions... These staff received specialist training.

The registered manager and management team had gone over and above in the support they had shown staff with examples given which had led to staff developing an unfaltering loyalty and dedication.

The service won the Hunstanton Mayor Award for Care 2021... shortlisted to the final three for the Norfolk Care Awards... designated activities staff... organised were extremely popular... quizzes, poetry, bowls, flower arranging... wish tree... STAR initiative... activities journal.