Working at Nightingale House

Medicines were managed safely in line with national guidance. Accidents and incidents were recorded. These were reviewed by the registered manager to ensure lessons were learnt and actions taken to reduce the likelihood of them happening again.

There was an open culture within the service, which was focussed on people. Staff were clear about their roles and responsibilities and had access to policies and procedures to inform and guide them.

There were sufficient numbers of staff available to meet the needs of people. Since our last inspection, the provider had recruited 10 new full time staff. This meant the use of agency had decreased.

The provider had a training programme in place for all staff to complete whilst they were employed at the service. Staff had received training in areas such as fire safety, first aid, the Mental Capacity Act, moving and handling, infection control, nutrition, person centred care, record keeping and safeguarding.

Staff told us the service was a good place to work for. One member of staff said, 'The manager is very supportive. I can always go to them if I need to.'