Working at Nightingale House

People were protected from the risk of abuse and harm. Staff understood their responsibility in identifying and reporting concerns... Staff recorded accidents and incidents which management and specialists reviewed... A monthly analysis identified any trends or learning opportunities.

Staff were enthusiastic, motivated and felt well supported in their roles. A staff member told us 'We work hard to make the home special. We're one big family.' Another said 'This is an outstanding place to work.'

People and their relatives told us there were sufficient staff to meet their needs. Staff told us staffing levels were reviewed regularly and these were good. We observed a high number of staff and volunteers supporting people in a relaxed and unhurried manner.

Staff told us they were consistently provided with excellent opportunities for career progression. Examples included sponsorship to complete nurse associate training, nursing degree, nurse prescriber courses and diplomas in health and social care. 'The training is very impressive, very thorough and relevant to the needs of our residents.'

The registered manager maintained a visible presence at the home, leading by example and working diligently alongside a team of competent staff and dedicated volunteers. Staff told us '[Registered manager] is very caring, supportive and treats us fairly and providing opportunities for growth.'

Nightingale House had a pre-school and day care for children on its premises, a first of its kind in the U.K. People benefitted from research-based practices such as 'Namaste care'... Ongoing and sustained links with universities and research groups... Nightingale had been awarded Platinum Status in the Gold Standard Framework (GSF) for the 5th year running.