Working at Nightingale House
10 Strafford Road, Twickenham, TW1 3AE
Operated by Nightingale Care Home Limited
21 bedsResidential homes
Workplace Score
5.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.6/10
Key Finding
"Specialist training for individual needs and strong team spirit, but no registered manager in post is a major drawback."
Safety & Risk
7/10
✓
Risks to people were regularly assessed and reviewed... Accidents, incidents and safeguarding concerns were reported, investigated and recorded.
Staff Culture
6/10
✓
"This is a great place to work. We have wonderful team spirit." "We're like one big happy family here."
Staffing Levels
6/10
✓
There were enough appropriately recruited staff to meet people's needs.
Training & Dev
7/10
✓
There was specialist training specific to people's individual needs, with detailed guidance and plans. This included epilepsy, dementia awareness, and diabetes.
Management
2/10
✕
At the time of our inspection there was not a registered manager in post.
Programmes
6/10
✓
The activities coordinator planned... weekly activity schedules indicated people could choose to take part in a variety of meaningful activities... quiz's, music appreciation, bingo, indoor skittles, chair exercise classes, hand massage, gardening... day trips... inter-generational project.
Points to consider
No permanent manager in post
At the time of our inspection there was not a registered manager in post. A new manager was appointed on 22 August 2022 and had applied for registration with the CQC.
Staffing is adequate but nothing special, enough staff on shifts but no word on low agency use or long team stability
There were enough staff to meet people's needs... "There's usually enough staff about"
Regular activities with a coordinator like quizzes, exercises and trips, but no specialist programmes or innovative methods
Weekly activity schedules indicated people could choose to take part in a variety of meaningful activities every day if they wished. This included regular quiz's, music appreciation, bingo, indoor skittles, chair exercise classes, hand massage, gardening... day trips... inter-generational project
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews