Working at Nightingale Care Home
Church Lane, Dereham, NR20 3LQ
Operated by MAPS Properties Limited
47 bedsResidential homes
Workplace Score
6.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.4/10
Key Finding
"Supportive management and positive culture with stable staffing, but limited activities without a coordinator and some staff with poor English."
Safety & Risk
7/10
✓
People received safe care and treatment which met their needs. Risks, including health related risks, were well managed... Staff administered medicines safely.
Staff Culture
7/10
✓
The culture of the service was positive and inclusive, and the management team worked well together. Staff told us they had the opportunity to share their own ideas in team meetings and felt respected.
Staffing Levels
6/10
✓
Rotas showed staffing was stable and provided in line with the service's dependency tool. There were enough staff to meet people's needs.
Training & Dev
6/10
✓
Staff received training in the MCA and most were clear about its purpose and scope. Staff received the training they needed to administer medicines safely and had their competence checked.
Management
7/10
✓
The registered manager worked closely with the regional manager, training manager and deputy manager to ensure care was delivered safely and met people's needs. The regional manager was at the service on a weekly basis and provided good support.
Programmes
4/10
!
Per 2019 comprehensive inspection: There was a programme of activities... The timetable for weekly activities was in pictorial form... vacant part-time activities co-ordinator post.
Points to consider
No dedicated activities coordinator or varied programme, so the role is mostly routine personal care with basic hobbies.
Per 2019 comprehensive inspection: vacant part-time activities co-ordinator post and it was hoped that more individual support for people could be provided in the future.
Some new staff have poor spoken English, which makes teamwork and understanding risks harder.
New staff had been recruited from overseas... some had poor spoken English which could present a risk.
Only standard training with some gaps, as a few staff needed refreshers on safeguarding and falls risks.
Two staff were not clear about how to make a referral externally... The additional falls risk of internal bleeding... was not well understood by 2 members of staff.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: June 2023
Good
Safe
✓
Good
Effective
!
Requires improvement
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews