Last updated: 10 February 2026
"Exceptional leadership and innovative programmes, although staffing meets needs without strong staff retention."
All accidents and incidents were recorded by staff and analysed by the registered manager, to try to identify any themes or trends. The home used an electronic medicines management system which had reduced the risk of errors occurring.
We observed a positive, welcoming and inclusive culture within the home. Staff told us they felt very well supported by the registered manager and the deputy manager.
There were enough staff available to keep people safe and to meet people's needs in a timely manner.
Staff completed training in a range of different subjects to ensure they had the right skills to deliver effective care. Staff received regular support and supervision.
The registered manager demonstrated clear and effective leadership skills. Their knowledge, passion and commitment to the service, the people in their care and all staff members was exemplary.
They had built an old-fashioned sweet shop within the home. People were supported to run the shop and serve visiting children's groups. Two students from the local university were completing a research project in the home, about the effectiveness of the activity provision.
Staffing is adequate to meet needs in a timely way, but nothing special like low turnover or no agency staff mentioned.
There were enough staff available to keep people safe and to meet people's needs in a timely manner.
AI Generated
Last inspected: March 2020
Management Quality
Well-led: Outstanding
Direct feedback from current and former employees

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