Working at Nicholl Grange

People were safe and staff knew how to keep them safe. Accident and incident records were kept and staff were able to explain the actions they took where an accident had taken place. We saw that the systems used for monitoring involved staff keeping a record to ensure people took their medicines as required.

A staff member said, 'I do feel supported'. Other staff confirmed the registered manager was supportive toward them when needed and gave examples of situations where the registered manager was supportive.

We found that there were enough staff about if people needed support. The registered manager told us they had not recruited staff for many years but explained the process they went through which involved completing recruitment checks.

We found that staff had access to regular training covering a range of areas, for example, food hygiene, diabetes, fluids and nutrition and challenging behaviour. Staff confirmed they received training before they could support people with their medicines and their competence were being checked.