Last updated: 9 February 2026
"Staff receive regular training and people are kept safe, but there is no activities programme and management quality checks miss important issues."
People were safe and staff knew how to keep them safe. Accident and incident records were kept and staff were able to explain the actions they took where an accident had taken place. We saw that the systems used for monitoring involved staff keeping a record to ensure people took their medicines as required.
A staff member said, 'I do feel supported'. Other staff confirmed the registered manager was supportive toward them when needed and gave examples of situations where the registered manager was supportive.
We found that there were enough staff about if people needed support. The registered manager told us they had not recruited staff for many years but explained the process they went through which involved completing recruitment checks.
We found that staff had access to regular training covering a range of areas, for example, food hygiene, diabetes, fluids and nutrition and challenging behaviour. Staff confirmed they received training before they could support people with their medicines and their competence were being checked.
The registered manager did not ensure that quality assurance audits and spot checks were effective in identifying areas for improvement. The provider did not consistently carry out quality assurance audits.
People lived independently and made their own choices with support from staff as to what they had to eat and drink. We found that people spent most of their time out of the home.
No activities programme or coordinator mentioned, so the role is mostly about supporting very independent residents rather than running creative sessions.
People lived independently and did not need much support from staff. We saw that people spent most of their time out of the home but knew what abuse was and were able to explain the actions they would take if they felt at risk of harm.
Managers quality checks are not effective and miss issues like the call bell system not working at night.
The registered manager carried out quality assurance audits and spot checks and staff we spoke with confirmed they saw the registered manager regularly conducting checks. However, we found these were not effective as they had not identified the problem with the call bell system.
AI Generated
Last inspected: March 2019
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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