Working at Nicholas Court

The provider had a proactive and positive culture of safety; staff recognised incidents and reported them appropriately, lessons were learnt to improve practice.

Staff spoke positively about working at Nicholas Court; they felt able to raise concerns and had access to regular supervisions and staff meetings.

We observed there were enough staff deployed throughout the service to meet people’s needs when required. A staff member told us, “Yes, we have enough staff here.”

All staff had undertaken Oliver McGowan training, and training in behaviours that challenge; regular competency checks were completed to monitor staff knowledge and practice.

Staff spoke highly of the registered manager. Comments included, “I can talk to the manager. She’s very approachable,” and “The registered manager walks around, talks to people, chats to them.”

People attended art centre, played bowling, went swimming at leisure centre, cycled in local park, and celebrated events with parties.