Working at Next Steps - The Elms
72 Wigan Road, Bolton, BL3 5PZ
Operated by Next Steps Mental Healthcare LTD
7 bedsResidential homes
Workplace Score
7.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.4/10
Key Finding
"Visible supportive managers and staff feeling valued, although no dedicated activities coordinator."
Safety & Risk
8/10
✓
There was an appropriate safeguarding policy in place, staff had undertaken training and were confident... Medicines systems were safe and staff had appropriate training.
Staff Culture
8/10
✓
Staff members told us they were approachable and supportive... 'I feel pretty well supported, contact details for the managers is always available'.
Staffing Levels
7/10
✓
Recruitment procedures were robust and staffing levels were sufficient to meet the needs of the people at the service and were flexible to allow for extra support when required.
Training & Dev
7/10
✓
The staff induction was thorough and the service provided regular refreshers for mandatory training as well as supplementary training.
Management
8/10
✓
The management team were very visible around the various locations and staff members we spoke with told us they were approachable and supportive.
Programmes
6/10
✓
People were supported to pursue their individual interests and pastimes including swimming, gym, cafes, cinema, gardening and shopping.
Points to consider
No dedicated activities coordinator or named specialist programmes, so the role involves personal care plus supporting individual outings and hobbies.
People were supported to pursue their individual interests and pastimes.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews