Last updated: 10 February 2026
"Staff feel well supported by management with good training and excellent safety, but agency staff use and basic activities hold it back."
Oct 2020 targeted inspection: Assured provider managed infection prevention and control safely during pandemic; per Feb 2020: 'Risks are excellently managed and whenever there is an issue we are informed as soon as possible.'
Per Feb 2020 comprehensive inspection: Staff said they felt fully involved in the service and were well supported by the management team. Regular team meeting days were held, as well as debrief sessions.
Per Feb 2020 comprehensive inspection: Staff told us there were enough staff on duty, with more staff working on the days people had planned activities and needed more support.
Per Feb 2020 comprehensive inspection: Staff received the training they required to carry out their role. The nominated individual and registered manager provided specific training for people's mental health needs at company conference days and team meetings.
Per Feb 2020 comprehensive inspection: Staff told us they were well supported by the management team and colleagues. A member of staff told us, 'I like it here; the company treat staff well, so you feel like you want to stay.'
Per Feb 2020 comprehensive inspection: Each person agreed a weekly activities planner. One person said, 'I have my weekly planner and go swimming, to Trinity House (community group) and to the cinema.'
Staffing is enough for daily needs and extra for outings, but no mention of low staff turnover or no agency workers.
Per Feb 2020 comprehensive inspection: Staff told us there were enough staff on duty, with more staff working on the days people had planned activities and needed more support.
Activities follow weekly planners with community trips, but nothing like specialist therapy or a dedicated activities person.
Per Feb 2020 comprehensive inspection: Each person agreed a weekly activities planner. One person said, 'I have my weekly planner and go swimming, to Trinity House (community group) and to the cinema.'
AI Generated
Last inspected: March 2020
Management Quality
Well-led: Good
Direct feedback from current and former employees

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