Working at Next Steps

Staff had a clear understanding about their role... in protecting people... from abuse... Medicines were stored, recorded and administered safely... Risk assessments were detailed... Accidents and incidents were clearly documented and actions taken were reviewed.

Staff felt supported in their roles and were complimentary... One staff member told us, 'The home is very well managed; the staff team are brilliant.'

Staff were provided with appropriate training in subjects such as mental capacity, fire, psychosis, infection control and first aid... New staff members were supported to undertake the care certificate... one staff member told us that they were currently doing a level two diploma in mental health supported by the organisation.

The registered manager and the registered provider were visible within the service. They promoted an open and honest culture... Staff felt supported in their roles and were complimentary of the registered manager and registered provider.