Working at Newton House

Not enough staff to meet people's needs and handle cleaning and laundry too, so staff were stretched thin.

Staffing levels were not sufficient. There was not enough staff deployed to meet the individual needs of people and to complete cleaning and laundry tasks.

Big gaps in staff training across all subjects and induction not up to standard.

The staff training matrix showed significant gaps in staff training across all training subjects. The induction did not support staff to follow the Care Certificate standards.

Unsafe medication practices and missing risk guidance, like for diabetes care.

Diabetes care was identified as being unsafe. For example, staff administered a person's daily prescribed insulin. However, staff had not received annual training... no insulin protocol in place.