Last updated: 9 February 2026
"Supportive management, good safety and varied activities, although occasional staffing shortfalls and basic training hold it back."
2021: Assured on infection prevention, PPE use, testing, visitor screening, outbreak management. Per 2019: Good safeguarding, up-to-date risk assessments, incident analysis.
Per 2019: Staff described manager as approachable and supportive; positive, calm atmosphere; people said 'staff are great'.
Per 2019: People told us 'There are always enough staff around if I need help'; staff confirmed always sufficient on duty, one shortfall covered.
Per 2019: Staff received mandatory training plus dementia awareness, medication training; structured induction, supervision and appraisals in place.
Per 2021: The registered manager had appointed infection control leads. Per 2019: Staff told us that the manager was approachable and supportive and got things done.
Per 2019: Activities coordinator provides varied programme: quizzes, exercise, music, entertainers, therapy dogs, minibus outings, one-to-one.
Staff numbers are usually enough but there was one less carer than planned on the day inspectors visited.
On the first day of our visit; there was a shortfall of one member of care staff. There were other members of staff who were trained in the care role available to ensure that staffing levels were safe.
Training covers basics and some dementia care but no advanced courses or help getting qualifications.
Staff confirmed that they received the training they needed to perform their role. This included mandatory health and safety training as well as topics which covered the specific needs of people such as dementia awareness.
Varied everyday activities like quizzes, music, pets and outings but no special innovative programmes.
The co-ordinator had devised an ongoing programme of activities within the service. These included in-house activities such as quizzes, light exercise and music sessions... external entertainers and therapy dogs... minibus...
AI Generated
Last inspected: March 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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