Working at Newton Care Homes Limited

Appropriate policies and procedures ensured people who used the service were safe from abuse and harm. People who used the service had various risk assessments and risk management plans.

Staff told us that the morale within the service was good and that staff worked well with one another. They said that they did not hesitate about bringing any concerns to the registered manager.

We observed that there were sufficient numbers of staff to meet people's individual care needs and staff confirmed this. Staff did not appear to be rushed.

Staff had access to a variety of training, which helped them to update and maintain the skills and knowledge in relation to providing care to people. Regular supervisions and appraisals were provided.

People and relatives told us that the registered manager was approachable and willing to listen. Staff told us management were approachable and the service had an open and transparent culture.