Working at Newstone House
Station Road, Sturminster Newton, DT10 1BD
Operated by Colten Care (1993) Limited
62 bedsNursing homes
Workplace Score
7.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.1/10
Key Finding
"Varied activities programme and supportive culture where staff feel valued, but heavy agency staff reliance causes consistency issues."
Safety & Risk
7/10
✓
People's medicines were generally managed safely... However, we found one dose that had been missed... some eye drops where this had not been recorded... Regular medicines audits... identified the areas for improvement.
Staff Culture
8/10
✓
Staff were happy in their jobs... One member of staff said, 'It's good atmosphere, everyone pulls together.' Another... said they were 'proud' to work at Newstone House... The provider values their staff teams and runs an in-home awards scheme.
Staffing Levels
5/10
!
Staffing levels met the needs of the people who use the service... the provider used the services of care agencies... Some people felt the use of agency staff caused them some difficulties. One person said, 'The biggest issue is consistent staff. There are a lot of agency...'
Training & Dev
7/10
✓
The provider had introduced a staff academy which meant all new staff completed three to five days of training courses... The provider employs an admiral nurse... who provide a level two dementia training... Staff received support, supervision and annual appraisals.
Management
8/10
✓
Staff felt supported and valued by the provider and said staff morale was good. One member of staff said, 'I feel lucky to be here.'
Programmes
9/10
✓
There was an extensive and varied programme of activities... team of five activity staff... Individual 'this is me' documents... community events, trips on minibus, wish fulfillment like wing walking and school bell ringing, one-to-one sessions.
Points to consider
Enough staff to meet needs but they rely on agency workers because of recruitment problems, and agency staff sometimes cause issues with consistency and communication.
As in many care services the provider was having difficulties recruiting staff... To ensure there were always adequate staff... the provider used the services of care agencies. Some people felt the use of agency staff caused them some difficulties... 'The biggest issue is consistent staff. There are a lot of agency and you have to tell them things you need.'
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
★
Outstanding
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews