Working at Newstead House
43 Venns Lane, Hereford, HR1 1DT
Operated by Heritage Manor Limited
46 bedsNursing homes
Workplace Score
6.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.1/10
Key Finding
"Stable long-serving staff who feel supported and valued by approachable management, although some communication gaps about changes like rotas."
Safety & Risk
7/10
✓
Staff knew how to recognise and report any abuse involving the people who lived at the home. People were supported to have their medicines safely.
Staff Culture
6/10
✓
Most staff spoke highly of the support they received from the management team. They felt their work was appreciated by management who were always prepared to listen to and act on any issues or concerns.
Staffing Levels
6/10
✓
Many of the staff team had worked at the home for a long period of time. People told us they felt there were enough staff to meet their needs.
Training & Dev
6/10
✓
Staff had received training and developed the skills they needed to care for people, through induction and on-going training.
Management
6/10
✓
People, relatives and staff told us they saw the provider and registered manager regularly and found them approachable.
Programmes
6/10
✓
The provider had employed an activity co-ordinator who supported people alongside care staff in participating in fun and stimulating things to do.
Points to consider
Some staff said there is sometimes a lack of communication from management about changes like rotas.
Some staff told us they felt there was sometimes a lack of communication from management.
Only standard induction and rolling training programme, no specialist courses or funded qualifications.
Following induction, staff participating in a rolling programme of training to keep their skills and knowledge updated.
One activities coordinator with gardening and crafts, but only planning for daily coverage and no specialist programmes.
The provider had employed an activity co-ordinator... they were in the process of advertising for a second so activities could be offered seven days a week.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews