Last updated: 9 February 2026
"Low staff turnover and supportive management deliver consistent care, but unstructured activities and gaps in medicines recording hold it back."
When people took medicines to be used as required (PRN) such as pain relief medicines, staff recorded the reasons for administering and the amount and time taken. There was no system for recording whether the medicine had been effective.
Staff told us they were well supported and could ask for advice and guidance at any time.
Staff turnover was low, which supported people to receive consistent care from staff who knew them well.
People were supported by staff who had received relevant training. This included training in learning disability and autism, mental health needs, and positive behaviour support.
Management were visible in the service, people and staff told us they were approachable.
Staff supported people to take part in activities and pursue their interests in their local area.
No dedicated activities coordinator or structured programme, so days involve supporting residents' basic interests rather than varied creative sessions.
Staff supported people to take part in activities and pursue their interests in their local area.
Some gaps in medication processes like not recording if pain relief worked, even though mostly safe.
There was no system for recording whether the medicine had been effective. The registered manager said they would ensure this was done in the future.
AI Generated
Last inspected: January 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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