Last updated: 10 February 2026
"Inspirational leadership fosters a supportive culture and innovative programmes, although long-term staff stability lacks detail."
2022: Assured effective IPC, PPE training/use, testing, cleaning, visitor screening; Per 2019: Proactive risk management, positive risk-taking, robust safeguarding, safe medicines, praised for learning from incidents.
Per 2019: Staff said 'Everyone's got each other's backs', felt 'appreciated and supported', described manager as 'supportive' and 'inspirational', enjoyed work and team spirit.
Per 2019: 'Enough staff available to meet people's needs at all times... Short term staff absences were covered by existing staff members working additional hours'; 2022: measures to mitigate COVID-19 staff pressures.
Per 2019: Staff completed induction, Care Certificate, vocational qualifications, specialist training (e.g. personality disorders), with regular refreshers, supervision and appraisals.
Per 2019 comprehensive inspection: Registered manager described as 'outstanding' by professionals, 'inspirational' by staff who said she 'goes over and above every day'; visible and cultivated person-centred culture.
Per 2019: Innovative therapeutic programmes including funded art/photography with pop-up galleries, cooking with food technicians in designed kitchen, yoga, pet therapy; 'transformed' lives, de-escalation of behaviours.
Staffing is good with enough people to meet needs and continuity from team covering short absences with extra hours, but no details on long-term team stability or if shifts allow unhurried care.
Per 2019: 'Short term staff absences were covered by existing staff members working additional hours; this helped ensure people received continuity of care'
AI Generated
Last inspected: January 2020
Management Quality
Well-led: Outstanding
Direct feedback from current and former employees

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