Working at Newport Residential Care Limited
3 Watergate Road, Newport, PO30 1XN
Operated by Newport Residential Care Limited
31 bedsResidential homes
Workplace Score
8.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 8.6/10
Key Finding
"Inspirational leadership fosters a supportive culture and innovative programmes, although long-term staff stability lacks detail."
Safety & Risk
9/10
✓
2022: Assured effective IPC, PPE training/use, testing, cleaning, visitor screening; Per 2019: Proactive risk management, positive risk-taking, robust safeguarding, safe medicines, praised for learning from incidents.
Staff Culture
9/10
✓
Per 2019: Staff said 'Everyone's got each other's backs', felt 'appreciated and supported', described manager as 'supportive' and 'inspirational', enjoyed work and team spirit.
Staffing Levels
8/10
✓
Per 2019: 'Enough staff available to meet people's needs at all times... Short term staff absences were covered by existing staff members working additional hours'; 2022: measures to mitigate COVID-19 staff pressures.
Training & Dev
8/10
✓
Per 2019: Staff completed induction, Care Certificate, vocational qualifications, specialist training (e.g. personality disorders), with regular refreshers, supervision and appraisals.
Management
9/10
✓
Per 2019 comprehensive inspection: Registered manager described as 'outstanding' by professionals, 'inspirational' by staff who said she 'goes over and above every day'; visible and cultivated person-centred culture.
Programmes
9/10
✓
Per 2019: Innovative therapeutic programmes including funded art/photography with pop-up galleries, cooking with food technicians in designed kitchen, yoga, pet therapy; 'transformed' lives, de-escalation of behaviours.
Points to consider
Staffing is good with enough people to meet needs and continuity from team covering short absences with extra hours, but no details on long-term team stability or if shifts allow unhurried care.
Per 2019: 'Short term staff absences were covered by existing staff members working additional hours; this helped ensure people received continuity of care'
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2020
Outstanding
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
★
Outstanding
Management Quality
Well-led: Outstanding
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews