Last updated: 10 February 2026
"Staff feel valued in a supportive team with stable staffing, but basic activities and gaps in risk assessments limit variety."
Risks to people’s care were well managed and relevant risk assessments were in place. However, we found examples where further work was required to ensure people’s risks assessments were detailed in line with best practice. Overall, medicines were safely managed, but some areas continued to require improvement such as recording of creams and storage.
Staff told us they felt well supported and enjoyed working at the home. A staff member commented, “We all work together and help each other out. We all get on. Managers are approachable.” The registered manager commented, “Staff are as important as the residents.”
There were enough staff with the right skills, qualifications, and experience. The provider did not use agency staff, and staff told us they felt well supported and enjoyed working at the home. The registered manager adjusted staffing levels based on falls patterns.
Staff told us they had received appropriate training and felt well supported. The registered manager had developed specific training sessions adapted to the home and the needs of people and staff. Staff who administered medicines had completed safe management training.
The management team had a good oversight of the service. However, we found examples where the effectiveness of quality assurance processes and compliance with the provider's own policies and procedures could be improved. People and relatives told us the registered manager was approachable.
Activities were happening at the home and people told us they could choose if they wanted to join in group activities or stay in their bedrooms. The registered manager told us some people enjoyed getting involved in looking after the garden, by planting up the pots and gentle weeding.
Basic activities like group sessions and gardening, so the role is mostly routine personal care with little variety.
Activities were happening at the home and people told us they could choose if they wanted to join in group activities or stay in their bedrooms. The registered manager told us some people enjoyed getting involved in looking after the garden, by planting up the pots and gentle weeding.
Only standard training and induction mentioned, no specialist courses or funded qualifications for career growth.
Staff told us they had received appropriate training and felt well supported in their roles. New staff were inducted, trained and completed a probation period.
Some gaps in risk assessment details and medication recording, even if quickly fixed.
We found examples where further work was required to ensure people’s risks assessments were detailed in line with best practice guidance... We identified some improvement continued to be required with the recording of creams.
AI Generated
Last inspected: November 2025
Management Quality
Well-led: Good
Direct feedback from current and former employees

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