Last updated: 10 February 2026
"Staff feel supported by positive culture and management, with stable staffing and strong safety practices, although activities lack specialist programmes."
Incidents and accidents reviewed to reduce reoccurrence; management reflected on incidents to make improvements to people's care.
Staff felt supported to express their views and felt the provider and management team listened; staff spoke positively about improvements and support.
Suitable staffing levels based on occupancy and needs, using permanent or bank staff with no agency; staff said there were enough staff and they had the time needed.
New management team in place with successful new monitoring systems; staff spoke positively about the support they received from the management team.
Dedicated activity co-ordinator in post; people enjoyed the engagement and activities they had received from staff and others.
There is an activities coordinator and some events like coronation celebrations, but no specialist programmes or creative approaches to make the role more varied.
People enjoyed the engagement and activities they had received from staff and others. One person spoke positively about coronation celebrations at Newlands.
AI Generated
Last inspected: May 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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