Working at Newlands
578 Ipswich Road, Colchester, CO4 9HB
Operated by Pathways Care Group Limited
8 bedsResidential homes
Workplace Score
6.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.1/10
Key Finding
"Supportive management builds a positive culture and strong safety practices, but high staff turnover and agency reliance stretch staffing levels."
Safety & Risk
8/10
✓
Risks assessed, reviewed and managed well; medicines managed safely with audits, accurate records and competency assessments.
Staff Culture
7/10
✓
Staff told us leadership, teamwork and team morale had improved... 'I enjoy coming to work'; motivated and confident in manager.
Staffing Levels
4/10
!
People, relatives and staff shared concerns about turn-over of staff and use of agency; staffing numbers were not always enough due to changed needs.
Training & Dev
6/10
✓
Staff confirmed they had completed training... systems to monitor staff training; induction and Care Certificate for new staff.
Management
7/10
✓
Staff told us '[Name] is a really good manager, they have our backs... very supportive'; culture improved under new registered manager since July 2020.
Programmes
5/10
!
People supported to access college (pottery, nail varnish), bounce ability, eating out and community independently.
Points to consider
Staffing levels get stretched at busy times or for outings so they rely on agency workers to cover gaps.
Staff told us due to changes in three people's needs staffing numbers were not always enough... agency staff were used to cover absences and sickness.
No dedicated activities coordinator or specialist programmes so activities rely on staff managing community outings alongside care.
The registered manager... 'A third member of staff is rostered to support planned appointments and activities and we have learnt to be creative to ensure people go out.'
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2021
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews