Last updated: 10 February 2026
"Staff felt respected, supported and valued with good training, but recruitment gaps in all files and basic activities held it back."
Staff understood how to protect people from abuse and knew how to apply training; incidents recorded and lessons shared, but radiators hot and uncovered prior to inspection.
Staff felt respected, supported and valued by senior staff which supported a positive and improvement-driven culture. One staff said, 'The manager is great. She organises the team really well and she cares. She's really supportive.'
Staff recruitment processes did not always promote safety. We looked at three staff files and found concerns with all three files.
People were supported by staff who had received the relevant training needed to support people. This included training on supporting people with learning disability, people living with dementia and people who might display emotions through behaviour.
Staff told us they felt well supported by the registered manager. The registered manager also regularly worked alongside staff and was able to oversee staff practice.
People participating in keep fit activities, computer games, outings to clubs and theatre; sensory room available, but no dedicated coordinator or structured programme mentioned.
Hiring checks had gaps and inconsistencies in all staff files reviewed, so recruitment wasn't safe or thorough.
We looked at three staff files and found concerns with all three files. There were gaps in one staff's members employment history which had not always been accounted for.
No audits of staff files or quality checks spotted issues like recruitment gaps, so oversight was weak.
Governance processes were not always effective to keep people safe... There were no audits of staff files to ensure recruitment checks had been undertaken appropriately.
Only basic activities like keep fit, games and outings with no coordinator or structured plans to make the role more varied.
People could take part in activities... We saw people participating in keep fit activities... supported to get new games... take out to clubs and the theatre.
AI Generated
Last inspected: March 2022
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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