Working at Newlands

Enough staff on duty to meet needs but no details on team stability or agency worker use.

A relative told us, 'There are always plenty of staff.' The provider assessed how much support people required, which helped them to determine how many staff were needed.

Some gaps in medication records and errors not checked for patterns across cases.

We found some gaps in records... When there were medication errors, we found inconsistent handling of these errors. There was no evidence of a review of all the errors together to look for themes or trends.