Working at Newland Hurst
Newland Lane, Droitwich, WR9 7JH
Operated by Newland Hurst Limited
16 bedsResidential homes
Workplace Score
5.3/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.3/10
Key Finding
"A supportive culture and varied activities and programmes, but some staff find the manager unapproachable and feel their views are not valued."
Safety & Risk
5/10
!
We were somewhat assured that the provider was using PPE effectively and safely. At the time of this inspection the service was experiencing their first COVID-19 outbreak... We have signposted the provider to resources to develop their approach.
Staff Culture
6/10
✓
Per 2019 comprehensive inspection: Most staff we spoke with felt well-supported and valued by a registered manager who made themselves available to them and was prepared to listen to and take on board their views.
Staffing Levels
5/10
!
Per 2019 comprehensive inspection: People told us staff were always available to help them when they needed this. People's relatives and staff themselves felt the staffing levels maintained at the home were safe.
Training & Dev
5/10
!
Per 2019 comprehensive inspection: Staff received ongoing training to ensure they had the knowledge and skills needed to work effectively. Staff were satisfied with the overall programme of training they received to enable them to succeed in their job roles.
Management
5/10
!
Per 2019 comprehensive inspection: Most staff felt well-supported and valued by the registered manager. However, two members of staff found the registered manager unapproachable at times and did not feel their opinions were valued.
Programmes
6/10
✓
Per 2019 comprehensive inspection: Staff supported people to access a range of social and recreational activities... including social clubs, fun exercise classes, helping out at a local farm project, arts and crafts and woodwork sessions.
Points to consider
Some care workers find the manager hard to approach and feel their ideas are not valued.
two members of staff found the registered manager unapproachable at times and did not feel their opinions were valued.
Staff numbers are safe and always available but nothing special like low turnover or few agency workers.
People told us staff were always available to help them when they needed this. People's relatives and staff themselves felt the staffing levels maintained at the home were safe.
Training is standard with induction and ongoing updates but no specialist courses or qualification funding.
New staff completed the provider's induction training... Staff were satisfied with the overall programme of training they received to enable them to succeed in their job roles, which, they felt, reflected their duties and people's care needs.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews