Last updated: 10 February 2026
"Supportive approachable managers, stable staffing, proud team and strong safety, although training lacks career development and activities miss specialist approaches."
2020 targeted IPC inspection: Assured on all infection prevention measures including PPE use, testing, social distancing, outbreak planning; per 2018 good safeguarding, risk assessments, safe medicines management.
Per 2018 comprehensive inspection: Staff felt supported by management, worked well as a team, said they were proud to work for the service.
Per 2018 comprehensive inspection: Sufficient staff deployed to meet needs, agency rarely used with pay incentives to cover shifts, staff felt there were enough staff on duty.
Per 2018 comprehensive inspection: Staff had attended training they needed, training was ongoing, received regular supervision and appraisals.
Per 2018 comprehensive inspection: Staff spoke highly of the registered manager, found them approachable and supportive with an open door policy, felt supported and views listened to.
Per 2018 comprehensive inspection: Dedicated activities coordinators provided varied programme including games, music, quizzes, movies, pet therapy dog, community trips, tea parties.
Training covers standard needs and some specialist topics like dementia care, but no funded qualifications or career development paths.
Staff had attended training they needed, training was on going. Staff received supervision and said they were supported in their role.
Activities programme has variety like music, games, trips and pet visits, but lacks specialist therapeutic approaches or innovative methods.
Activities took place which met most people's needs... organised game... musicians... boat trip... Pets as Therapy (PAT) dog... quizzes, movies.
AI Generated
Last inspected: May 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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