Working at Newhaven

Managers do not investigate incidents or report them properly, so the home does not learn and improve.

They did not investigate or report safety events, the provider was not aware that certain events were reportable.

Only half the staff complete mandatory training like safeguarding and infection control, with no supervisions or skill checks.

only 50% of staff completed the following courses, safeguarding, epilepsy, role of the care worker, infection control and the Deprivation of Liberty Safeguards training was only completed by 4 staff.

Medication errors happen like giving drugs to the wrong person and not storing them correctly.

Medication was found to have been unsafely used for another person whom it was not prescribed for, a safeguarding referral was made by the inspector.