Last updated: 10 February 2026
"Staff feel well supported by management and colleagues with good training and excellent activities, but occasional staffing shortages on dementia units mean waits for help."
2022 targeted inspection: Assured on infection prevention, PPE use, testing, cleaning, monthly audits; per 2019: Staff trained in safeguarding, risks assessed, incidents recorded with lessons shared.
Per 2019 comprehensive inspection: Staff worked as a team, felt well supported by colleagues and management, confident in high quality care provided.
Per 2019 comprehensive inspection: Overall there were enough staff... staffing levels were above those recommended... However, staff and relatives felt there were times when more staff were needed on the units for people living with dementia.
Per 2019 comprehensive inspection: Staff completed induction including Care Certificate; received ongoing training including specialist training monitored by manager; regular supervision and appraisal.
Per 2019 comprehensive inspection: The service had a registered manager supported by an effective management team; staff said they felt well supported and 'It's a nice care home and a good place to work'.
Per 2019 comprehensive inspection: Dedicated activity co-ordinator; regular activities including tea dances, school visits, urban farm (won regional award), community trips, personalised events.
Staffing is adequate overall but sometimes short staffed on dementia units so people have to wait for help.
staff and relatives felt there were times when more staff were needed on the units for people living with dementia. One relative commented, 'No (there's not enough staff), especially on the dementia unit. They have to wait for help, a lot need two staff.'
AI Generated
Last inspected: November 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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