Last updated: 10 February 2026
"Staff feel valued and supported with good management oversight, but unclear staff retention and basic training hold it back."
Staff were aware of the signs of abuse and knew how to report concerns. Medicines systems were organised and people received their medicines on time.
Staff enjoyed their work and treated people as if they were a family member. Staff told us they felt supported by the management team and felt valued.
Planned staffing levels were achieved. People told us there were enough staff available to meet their needs.
An induction process was in place for new staff, including attending a four-day training programme. Staff undertook the Care Certificate. Additional training had been co-ordinated.
People knew the management team by name. The registered manager had a good oversight of the service. Quality assurance systems enabled them to identify areas for improvement.
A wide range of activities were available including Thai Chi, Gardening, flower arranging, art and crafts and live music. Trips were regularly co-ordinated.
Enough staff to meet needs but no info on low staff turnover or minimal agency use.
Planned staffing levels were achieved. People told us there were enough staff available to meet their needs.
Standard training like Care Certificate and induction but no specialist courses or funded qualifications.
An induction process was in place for new staff... Staff undertook the Care Certificate.
Varied activities like gardening and trips but no named specialist programmes or innovative tech.
A wide range of activities were available including Thai Chi, Gardening, flower arranging, art and crafts and live music.
AI Generated
Last inspected: July 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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