Working at Newcroft
Heath Road, Southampton, SO31 6PJ
Operated by Hampshire County Council
8 bedsResidential homes
Workplace Score
7.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.2/10
Key Finding
"Supportive managers and a positive staff culture with stable staffing, but uncertainty in reporting incidents to regulators and limited activities need improvement."
Safety & Risk
6/10
✓
Systems and processes were in place to ensure people were safeguarded from abuse. However, the registered manager was unclear at what point to notify CQC.
Staff Culture
8/10
✓
Staff said they enjoyed working at Newcroft and felt supported by the registered manager. 'All the managers here muck in and help, there is no hierarchy going on'.
Staffing Levels
7/10
✓
The service had a consistent staff team who understood the needs of people well. Staffing levels were calculated according to people's needs. There were enough staff to support people safely.
Training & Dev
7/10
✓
Staff had completed a range of training to meet their needs including POACT SCIPr UK. Most staff had a supervision meeting every three months.
Management
8/10
✓
People's relatives and staff were all positive about the management of the service and told us the registered manager was very supportive and approachable.
Programmes
6/10
✓
There was a sensory room with equipment and projector for interactive games. Puppies were brought in to see people. People were supported to go out and participate in an activity of their choice.
Points to consider
Managers unsure when to report incidents to the care regulator, so reporting might not always be spot on.
the registered manager was unclear at what point to notify CQC. We have made a recommendation about this.
Activities limited to sensory room, pet visits and outings with no activities coordinator or special staff training to make the job more varied.
There was a sensory room which used equipment to provide a calm and relaxing environment. There was also a projector that projected interactive games onto the floor. Puppies were brought in to see people.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: April 2020
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews