Working at Newcombe Lodge

Staff knew the children and their individual risks well; they understood interventions that worked for each child and this meant safety incidents reduced in quantity and severity. Medications management processes were in line with guidance.

Staff felt respected, supported and valued. All staff understood the purpose of the service and were passionate about delivering high quality care and treatment... the culture of the service was inclusive, open and transparent.

Staff retention was high and there was a long-standing well established team. There were enough staff to keep children safe, and managers could adjust staffing levels... all staff told us they were always willing to fulfil additional shifts if needed.

The mandatory training programme was comprehensive, met the needs of children and staff... covered recognised strategies for trauma informed care. Staff were encouraged to undertake training in areas of interest, some staff were undertaking training at a leadership level.

The registered manager was present and always available for staff when they needed her. All staff we spoke to felt comfortable raising concerns and stated that the management were kind and non-judgemental.