Working at Newbridge House
261 Tettenhall Road, Wolverhampton, WV6 0DE
Operated by Birkdale Homes UK Ltd
31 bedsResidential homes
Workplace Score
6.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.8/10
Key Finding
"Staff enjoy a family-like culture and supportive leadership, but staffing is adequate without strong retention, training standard and activities lack coordination."
Safety & Risk
7/10
✓
2020 IPC inspection: Assured provider preventing infections, using PPE effectively, managing outbreaks, meeting shielding rules, safe admissions, up to date policy; per 2019: medicines managed safely, risks assessed, incidents analysed.
Staff Culture
8/10
✓
Per 2019 comprehensive inspection: Staff described 'family feel' atmosphere, were very happy, motivated, good morale 'like a family', open culture where opinions mattered.
Staffing Levels
6/10
✓
Per 2019 comprehensive inspection: Sufficient numbers of staff were employed to ensure people had their needs met fully and were protected from unnecessary risks.
Training & Dev
6/10
✓
Per 2019 comprehensive inspection: Staff undertook the Care Certificate, felt 'training is very good', had variety of training, regular supervision and appraisals every six months.
Management
7/10
✓
Per 2019 comprehensive inspection: The registered manager was respected and well thought of by staff, worked five days a week, led by example, staff said 'their door is always open' and felt well supported.
Programmes
6/10
✓
Per 2019 comprehensive inspection: Regular activities including singing sessions, visiting entertainment, arts and crafts, music, puzzles, theatre trips, lollipop ponies, gardening, sensory garden, reminiscence music.
Points to consider
Staff numbers are sufficient but nothing special, no details on temps covering shifts or long-term staff retention.
Sufficient numbers of staff were employed to ensure people had their needs met fully and were protected from unnecessary risks.
Only standard training like Care Certificate and supervisions, no specialist courses or funded qualifications.
Staff undertook the Care Certificate... 'Training is very good'... regular supervision and appraisals.
Varied activities like singing, crafts and outings but no dedicated coordinator or specialist programmes.
People were supported to take part in activities... singing session... visiting entertainment, exercising, music and movement arts and crafts, puzzles and games. Trips to the local theatre... lollipop ponies... gardening.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: June 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews