Working at New Witheven
Jacobstow, Bude, EX23 0BX
Operated by DJ & GM Phillips
10 bedsResidential homes
Workplace Score
6.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.6/10
Key Finding
"Strong safety practices and a supportive culture with approachable managers, but uncertain staff retention and basic training hold it back."
Safety & Risk
8/10
✓
Staff... confident their concerns would be acted on... Risk assessments were regularly reviewed... incidents and accidents were recorded... Changes to how people were supported had been made following incidents... no gaps in MARs.
Staff Culture
7/10
✓
Staff told us they felt well supported... 'You can talk about anything and everything.' There was plenty of good humour, laughter and gentle banter.
Staffing Levels
6/10
✓
There were enough staff to support people safely at all times. There were no staff vacancies at the time of the inspection. Rotas showed staffing numbers were consistently met.
Training & Dev
6/10
✓
Staff completed an induction when they started employment... completing the Care Certificate... Training... updated regularly. Supervision meetings were held regularly as well as annual appraisals.
Management
7/10
✓
Staff told us the management team were available and approachable. They said they felt well supported and were able to raise any queries at any time.
Programmes
6/10
✓
Outbuildings... used as a day centre where people were supported to do crafts and cooking activities... vegetable garden... People regularly went swimming and bowling. One member of staff organised a theatrical production each year.
Points to consider
Staff numbers meet what's needed with no vacancies right now, but no details on long-term staff staying or easy workloads.
There were enough staff to support people safely at all times. There were no staff vacancies at the time of the inspection. Rotas showed staffing numbers were consistently met.
Training covers basics like the Care Certificate plus some topics like epilepsy, but no funded higher qualifications or career paths.
Staff completed an induction... Care Certificate... Training... updated regularly. This included safeguarding, mental capacity and epilepsy awareness. Supervision meetings were held regularly.
Varied activities like gardening, crafts, cooking, outings and yearly theatre make days interesting, but no specialist programmes or coordinator.
Outbuildings which are used to accommodate craft sessions and workshops. There is also a vegetable garden... swimming and bowling. One member of staff organised a theatrical production each year.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews