Working at New Willow House
167 Hunt Lane, Oldham, OL9 9JJ
Operated by Oldham Care and Support Ltd
4 bedsResidential homes
Workplace Score
7.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.5/10
Key Finding
"Stable long-serving staff and positive culture with supportive managers, but activities lack a dedicated coordinator and specialist programmes."
Safety & Risk
8/10
✓
The service had updated their policies and procedures to ensure infection prevention and control processes were robust; staff followed best practice. (2022 targeted inspection)
Staff Culture
8/10
✓
Per 2018 comprehensive inspection: Staff told us that they enjoyed working at the service and felt that they were listened to by the managers. Staff morale was positive.
Staffing Levels
8/10
✓
Per 2018 comprehensive inspection: Staff told us there were always enough staff to meet people's needs and the same people have worked there for years and years.
Training & Dev
7/10
✓
Per 2018 comprehensive inspection: Staff completed training which included infection control, moving and handling, epilepsy awareness, safeguarding; received formal appraisal and supervision twice a year.
Management
7/10
✓
Per 2018 comprehensive inspection: The staff felt they were part of a supportive team and told us the registered manager was approachable and listened to them.
Programmes
6/10
✓
Per 2018 comprehensive inspection: People were supported to participate in activities in and outside of the home which reflected their interests and preferences, such as watching TV, playing games, community outings.
Points to consider
No activities coordinator or specialist programmes, so the role is mostly routine care with flexible person-led outings and entertainment.
Per 2018 comprehensive inspection: Staff told us, 'We encourage people to be themselves here and support them with whatever they like to do. Some people just want to chill out and have a rest, other people want to watch television or play games, we are led by them really.'
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: April 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews