Working at New Victoria Nursing Home
137-139 Hornby Road, Blackpool, FY1 4JG
Operated by Regency Healthcare Limited
30 bedsNursing homes
Workplace Score
5.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.6/10
Key Finding
"Supportive management and a stable core team create a family-like culture, but uninvestigated safety incidents and medicines issues are major concerns."
Safety & Risk
3/10
✕
The provider remains in breach in relation to risk and the management of medicines... One person who had a deprivation of liberty safeguard (DoLS) in place... had managed to leave the premises unsupervised on several occasions. However, these incidents had not been investigated.
Staff Culture
6/10
✓
Staff told us they felt supported and involved in improving the service and they considered they worked well as a team... One staff member said, 'We are like a family. [Registered manager] will bring concerns to us and can be straight with her views.'
Staffing Levels
7/10
✓
We did not have any concerns related to staffing levels or deployment. Observations showed there were appropriate staffing levels and skill mix... One staff member told us staffing levels had improved. There was a core team of staff that had worked for the provider for several years.
Training & Dev
5/10
!
Staff received ongoing training suitable for their roles.
Management
6/10
✓
People and staff felt supported by the registered manager, able to raise concerns and said that they would be listened to. One staff member told us, '[Registered manager] is a good manager. They are everywhere, checking rooms, checking staff.'
Programmes
5/10
!
Per 2023 comprehensive inspection: There was an activities coordinator at the service and people told us they were supported to take part in activities... We observed people being supported to play dominoes.
Points to consider
Safety risks because incidents like residents wandering off unsupervised were not investigated, and medication storage had problems like missing temperature checks.
One person who had a deprivation of liberty safeguard (DoLS) in place to keep them safe, had managed to leave the premises unsupervised on several occasions. However, these incidents had not been investigated... The provider had not ensured all rooms storing medications were subject to temperature checks.
Only standard training mentioned with no specialist courses or funded qualifications for career growth.
Staff received ongoing training suitable for their roles.
Role lacks variety beyond basic personal care as no innovative activities or programmes described.
Per 2023 comprehensive inspection: There was an activities coordinator... supported to take part in activities... play games with each other... take me for a coffee.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: September 2025
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews