Last updated: 9 February 2026
"Strong safety practices and a positive staff culture with good training, but managers fail to ensure regular supervisions and agency staff are used heavily."
Per 2021 inspection: We were assured the provider was using PPE effectively and safely, accessing testing for residents and staff, promoting safety through premises hygiene and preventing outbreaks.
Per 2018 comprehensive inspection: Staff said 'It's a lovely place to work, an amazing atmosphere and great team work'; staff felt well supported by management.
Per 2018 comprehensive inspection: Staffing levels were sufficient to meet people's needs; one staff member said 'We have too many agency staff'.
Per 2018 comprehensive inspection: Staff completed a range of training relevant to their work including dementia awareness and were encouraged to become 'Dementia Friends'; new staff completed induction.
Per 2018 comprehensive inspection: There was a management failure in the process for monitoring staff supervisions to ensure they took place in line with the provider's policy.
Per 2018 comprehensive inspection: A range of activities was organised including quizzes, outings to garden centres, entertainers, school visits, gardening and special event menus.
Managers have not made sure staff get their regular one-on-one check-in meetings.
Staff did not receive regular supervision with their line managers in line with the provider's policy (per 2018)
Staffing is adequate but they use agency workers quite a lot.
One staff member said 'We have too many agency staff and the deputy manager spends a lot of time organising agency staff for shifts' (per 2018)
AI Generated
Last inspected: August 2018
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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