Working at New Treetops
Nichols Way, Exeter, EX1 2AG
Operated by Devon County Council
6 bedsResidential homes
Workplace Score
6.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.9/10
Key Finding
"Staff get strong training and feel valued and supported, but basic activities, few outings and weekend staffing limits hold it back."
Safety & Risk
8/10
✓
Per 2021: Assured effective on all IPC (PPE, testing, cleaning, social distancing). Per 2018: Risks managed, safeguarding known, incidents reviewed with action.
Staff Culture
8/10
✓
Per 2021: Assistant manager ensured staff felt valued and cared for. Per 2018: Staff felt supported, could speak openly, had regular meetings.
Staffing Levels
6/10
✓
Per 2018 comprehensive inspection: Staffing numbers were sufficient to meet people's needs; one-to-one support provided when required.
Training & Dev
8/10
✓
Per 2018: Staff received specialist training (epilepsy, dysphagia, PEG); 'The training is brilliant here'; regular supervision and appraisals.
Management
6/10
✓
Per 2021: Assistant manager visible and supported staff on floor, promoted positive support network; registered manager working at another service. Per 2018: Open and effective management.
Programmes
4/10
!
Per 2018: Supported to play skittles, puzzles, dominoes, kitchen help; staffing limited weekend outings.
Points to consider
Just basic games, puzzles, and kitchen help, no activities coordinator or regular trips out, so the job is mostly personal care routines.
Per 2018 comprehensive inspection: people were supported to play skittles, play with puzzle games, play dominoes... Staffing numbers did not allow for people to go out very often during the weekend.
Staff numbers are enough for safety and one-to-one support, but tight on weekends which limits outings.
Per 2018: Staffing numbers were sufficient to meet people's needs. Where people required one to one support from staff this was provided. Staffing numbers did not allow for people to go out very often during the weekend.
The registered manager splits time between this home and another, so relies on assistant manager for daily leadership.
Per 2018: The registered manager also managed another care home and shared their work week between the two homes. Per 2021: registered manager who was currently only working at another service.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: May 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews