Working at New Street
116A New Street, Brierley Hill, DY5 2BB
Operated by Freetime Plus Limited
2 bedsResidential homes
Workplace Score
4.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 4.6/10
Key Finding
"Staff were positive about approachable managers and there were enough staff on duty, but limited activities and missing DoLS requests need attention."
Safety & Risk
4/10
!
We found the provider had not sent Deprivation of Liberty Safeguards (DoLS) authorisation requests.
Staff Culture
6/10
✓
Staff we spoke with were positive about working for the service. One staff member told us, 'The registered manager and management team are approachable...'
Staffing Levels
5/10
!
Our observations during the day, indicated there were enough staff on duty to support people with their care needs.
Training & Dev
4/10
!
Staff had received training in the MCA and had some basic knowledge of the Act. However, further improvement was required.
Management
4/10
!
The provider's audits to monitor the quality of the service were not consistently effective in identifying issues.
Programmes
3/10
✕
People were encouraged to undertake activities in the local community with support from staff.
Points to consider
No activities coordinator or special programmes, so the role is mostly routine care with basic outings.
People were encouraged to undertake activities in the local community with support from staff.
Missing mental capacity assessments and DoLS requests mean safeguarding gaps could affect daily work.
We found the provider had not sent Deprivation of Liberty Safeguards (DoLS) authorisation requests.
Staff training on mental capacity law is basic and needs more work to fully understand it.
further improvement was required to enable staff to fully understand how to work within the principles of the Act.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2022
Requires improvement
Safe
✓
Good
Effective
!
Requires improvement
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews