Working at New Ridley Road
27-29 New Ridley Road, Stocksfield, NE43 7EY
Operated by Newlife Care Services Limited
9 bedsResidential homes
Workplace Score
7.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.1/10
Key Finding
"Supportive managers and a stable long-serving team foster a positive culture, but basic activities and incomplete safety records need improvement."
Safety & Risk
6/10
✓
Staff were not always recording accidents correctly... Three people did not have clear guidance on 'as and when required' medicines and the recording of topical medicines was not clear.
Staff Culture
8/10
✓
Staff said they felt very supported by management and peers. The staff team told us they were very well supported by the registered manager.
Staffing Levels
8/10
✓
Most staff had worked at the service for over five years... There were enough staff to meet people's needs.
Training & Dev
6/10
✓
Staff had received regular training. One staff member said, 'The training is good, but I prefer the face to face rather than online.'
Management
8/10
✓
Staff told us they felt listened to and that the management team were approachable. Staff told us, 'The managers here are great, you can go to them with anything, they are very supportive.'
Programmes
4/10
!
People were supported to engage in activities they enjoyed... People accessed the community regularly to join activities such as social clubs, trips to the cinema and shopping.
Points to consider
Only basic outings like shopping trips and social clubs, no dedicated activities coordinator or specialist programmes to vary the workday.
People accessed the community regularly to join activities such as social clubs, trips to the cinema and shopping.
Only standard training with no specialist courses or funded qualifications for career growth.
Staff had received regular training. One staff member said, 'The training is good, but I prefer the face to face rather than online.'
Some accident records and medication notes not fully complete, so safety tracking has minor gaps.
We found staff had recorded two accidents in daily records but had not completed accident forms... records relating to 'as and when required' medicines and topical creams needed to be improved.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews