Last updated: 10 February 2026
"Supportive managers and a stable long-serving team foster a positive culture, but basic activities and incomplete safety records need improvement."
Staff were not always recording accidents correctly... Three people did not have clear guidance on 'as and when required' medicines and the recording of topical medicines was not clear.
Staff said they felt very supported by management and peers. The staff team told us they were very well supported by the registered manager.
Most staff had worked at the service for over five years... There were enough staff to meet people's needs.
Staff had received regular training. One staff member said, 'The training is good, but I prefer the face to face rather than online.'
Staff told us they felt listened to and that the management team were approachable. Staff told us, 'The managers here are great, you can go to them with anything, they are very supportive.'
People were supported to engage in activities they enjoyed... People accessed the community regularly to join activities such as social clubs, trips to the cinema and shopping.
Only basic outings like shopping trips and social clubs, no dedicated activities coordinator or specialist programmes to vary the workday.
People accessed the community regularly to join activities such as social clubs, trips to the cinema and shopping.
Only standard training with no specialist courses or funded qualifications for career growth.
Staff had received regular training. One staff member said, 'The training is good, but I prefer the face to face rather than online.'
Some accident records and medication notes not fully complete, so safety tracking has minor gaps.
We found staff had recorded two accidents in daily records but had not completed accident forms... records relating to 'as and when required' medicines and topical creams needed to be improved.
AI Generated
Last inspected: October 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp