Working at New Partnerships Lynray and Peach Cottage

Staff told us that they had completed training but some of those we spoke to were unclear about the actions that they should take and the reporting procedures... The guidance for staff to support people who experienced distress was not in place... records were not always detailed. Analysis was not comprehensive

The provider could not always demonstrate that there were enough qualified, skilled and experienced staff. They did not always make sure staff received effective support, supervision and development... There was a vacancy for practice lead and on alternative weekends there was no shift leader

There was no evidence that staff were supported to develop their skills and undertake additional qualifications. Staff spoken with... were not always knowledgeable about safeguarding procedures, mental capacity or first aid procedures, despite being recorded as having successfully completed eLearning. Only two staff had a NVQ qualification. One member of staff told us, “The training is basic….it’s a tick box exercise.”

Lynray and Peach Cottage had been without a registered manager for some time. A new manager had recently been appointed from within the staff team and had taken up post just prior to our assessment... it was too early to see if this was effective