Working at New Milton Nursing Home
Rear 1841 Leek Road, Stoke-on-trent, ST2 7AD
Operated by Stoke 365 Limited
24 bedsNursing homes
Workplace Score
4.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 4.1/10
Key Finding
"Consistent staffing without agency use and approachable managers, but medicines safety issues and no activities programme hold it back."
Safety & Risk
2/10
✕
Medicines were not always managed consistently... the medication administration record (MAR) had not been updated to reflect the correct doses... stock discrepancies... This was a breach of Regulation 12 (Safe care and treatment).
Staff Culture
5/10
!
Management promoted an open-door policy and invited people, relatives and staff to speak with them whenever they wanted to. One relative told us... both [registered manager's name] and [deputy manager's name] are approachable.
Staffing Levels
6/10
✓
People were supported by enough safely recruited staff... Relatives told us they felt there were enough staff. One relative said, 'The staffing levels are high in my view.' agency staff had not been used for a long time.
Training & Dev
3/10
✕
There were limited assurances around nursing staff having completed medicines training and competency checks. In addition, nursing staff were not receiving clinical supervision in line with the care home's own policies.
Management
4/10
!
The registered manager had not been notifying CQC of certain events and changes in line with regulations. Systems were not always robust or effective in driving improvements.
Programmes
2/10
✕
No activities, engagement programmes, creative approaches, or distinctive enrichment beyond routine care mentioned in the report.
Points to consider
Medication charts not updated with correct doses and stock errors missed, risking wrong medicines given to residents.
1 person's medicine... had recently been reviewed. The medicine name and doses had changed. However, the medication administration record (MAR) had not been updated to reflect the correct doses and the medicine names on the MAR chart and medicine blister pack differed.
Training records unreliable and some nurses missing medicines training plus no regular supervisions.
limited assurances around staff training due to poor training records being kept. Some nursing staff had not completed their medicines training and... nursing staff were not receiving clinical supervision.
No activities programme or coordinator so the job is mostly washing, dressing, meals and meds.
No activities, engagement, or creative approaches mentioned at all. The report describes only routine personal care delivery, meals, and healthcare access.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2023
Requires improvement
Safe
!
Requires improvement
Effective
!
Requires improvement
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews