Working at New Milton House

Feedback from staff was mostly positive and they felt supported by colleagues and the management team. The provider also funded counselling for staff should they need it

Agency staff were used however recent recruitment had minimised this and there was an ongoing recruitment programme when needed. The provider utilised staff overtime or agency staff to cover some posts

Staff had completed a wide range of training courses and at the time of our assessment, completion levels were good. Staff received leadership support through supervision and staff meetings

Feedback from relatives reflected there was some confusion about who the management team were, and some feedback indicated they would like more access to the nominated individual who was not always available... Staff feedback was positive about leaders being supportive and approachable however there was a theme to feedback of staff wanting the management team to be more visible

The provider ran a selection of activities including 3 different exercise sessions each week. These included seated exercises, yoga and massage and tai chi. The provider also arranged themed events such as a 1950’s and a 1960’s barbeque