Last updated: 10 February 2026
"Visible management and supportive team culture, but medicines management errors and gaps in specialist training hold it back."
We identified discrepancies in 4 people's recent medicine records, which could indicate errors in medicine administration. Where people were prescribed medicines with blood-thinning properties, this had not always been documented.
A staff member said, 'The service is very good to their staff; we are part of a good team. I think they support my wellbeing.' All staff we spoke with felt supported by leaders.
The provider ensured there were enough staff deployed. People and relatives felt that the staff came without delay when called. A person said, 'The staff are pleasant, and there are enough of them.'
Staff had received training relevant to their day-to-day roles. Staff told us, and records showed that they had received regular supervision.
A staff member said, '[Registered Manager] will walk around and is always visible on the floor. In the morning, [Registered Manager] will say good morning and ask if there are any concerns or if anything has happened.'
People had support to pursue their interests and regularly participate in activities within the home and the community. For example, people have visited the zoo, air museum, pub and palaces; baking, yoga and board games.
Some medication records had errors that could mean mistakes in giving out meds.
We identified discrepancies in 4 people's recent medicine records, which could indicate errors in medicine administration.
Staff missed training on learning disabilities and autism, even though no residents needed it yet.
We identified staff had not received training in supporting people living with learning disabilities and Autism. This is a legal requirement under the Health and Care Act 2022.
Staffing is adequate but nothing special, just enough to meet basic needs without delays.
The provider ensured there were enough staff deployed. People and relatives felt that the staff came without delay when called. A person said, 'The staff are pleasant, and there are enough of them.'
AI Generated
Last inspected: May 2025
Management Quality
Well-led: Good
Direct feedback from current and former employees

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