Working at New Lane
2-4 New Lane, Bolton, BL2 5BN
Operated by Bolton Cares (A) Limited
7 bedsResidential homes
Workplace Score
5.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.5/10
Key Finding
"Good training opportunities and strong safety with staff feeling supported, but no permanent manager and basic activities hold it back."
Safety & Risk
7/10
✓
There were appropriate systems in place to follow up any safeguarding concerns. Risk assessments and actions to mitigate risk were clearly documented. Medicines records were complete and up to date and were audited regularly. (2021)
Staff Culture
6/10
✓
Per 2019 comprehensive inspection: Staff felt well supported by the registered manager and enjoyed working at the service. One staff member said, 'The support is brilliant.'
Staffing Levels
5/10
!
Staffing levels were flexible to ensure they could meet the needs of people who used the service. People felt there were sufficient staff. (2021)
Training & Dev
7/10
✓
Per 2019 comprehensive inspection: Staff were given the opportunity to progress in their job role and were supported to complete qualifications in health and social care as well as a 'Generating future leaders' course.
Management
4/10
!
The service had an acting manager but had been without a registered manager for a short while. However, the provider was being proactive in identifying a new registered manager to commence in the very near future. (2021)
Programmes
3/10
✕
Per 2019 comprehensive inspection: Some people brought their own materials for arts and crafts or games. There were games, jigsaws, books and DVDs available.
Points to consider
No permanent manager in post for a short while, so leadership and oversight might feel less stable day to day.
The service had an acting manager but had been without a registered manager for a short while.
Staffing is adequate with enough people on shift, but nothing extra to allow really unhurried care.
People felt there were sufficient staff to make them feel supported.
Only basic games, jigsaws, crafts from residents and books, so the role is mostly routine crisis support without much variety.
Some people while staying at the service brought with them their own materials for arts and crafts or games. There were games, jigsaws, books and DVDs available.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: June 2021
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews